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Social Concern Program Support Worker & Volunteer Administrator- Summer Student

Job Description


Job Title:

Social Concern Program Support Worker & Volunteer Administrator


Reports to:

Social Concern Program Manager



Support Services Team



833 Yates St.


Authority Level:


Support Staff


June 2021



Organization Overview


The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. The Society currently provides 128 units of supportive and affordable housing serving women and children, seniors and people facing homelessness. Saint Vincent de Paul provides a wide range of community supports through the Social Concern Program including a food pantry, home visit program, education, training, and emergency rent/utility payments. Through the Ozanam Centre, the Society operates a community integration program for persons with developmental disabilities, helping people achieve a higher quality of life. Believing in sustainable development, the Society operates two thrift stores that contribute to both financial sustainability and the provision of clothing and household items to those in need. More than 160 people make up the Society membership, supported by more than 150 volunteers and 75 staff.


Position Overview


The Social Concern Program (SCP) Support Worker is responsible for scheduling volunteers to meet the program demands and operations, and supporting the manager with the client supports within the day to day operation of the downtown Social Concern Office, which includes the food and clothing pantry and emergency assistance vouchers, client referrals, and client advocacy. The person in this position supervises volunteers, schedules volunteers for the SCO programming, and updates community resources. The Program Support Worker and volunteer administrator provides support and direction to those served by the Society as required. This position reports to the Manager of the Social Concern Program.


 Primary Duties and Responsibilities


Under the direction and supervision of the Social Concern Program Manager the Social Concern Program Support Worker & Volunteer Administrator will:


  • Research and provide information on existing programs in the community, for the purpose of avoiding duplication of existing programs, and identifying service gaps in the community in accordance with Society policy.
  • Research information into the development of programs, referral and assessment tools, and services at the Yates Street Social Concern Program in accordance with Society policy.
  • Maintain the SSVP community resource tool(s), by updating information, requesting brochures or digital marketing material from community resources, and communicating information to Manager.
  • Update appropriate referral information and support opportunities so that they can be made available to SCO clients
  • Work with the Social Concern Program Manager to establish annual measurable outcomes and ensures progress toward those goals within their identified responsibilities.
  • Work collaboratively with colleagues to ensure efficiency, teamwork, and consistency throughout the support services team.
  • Collaborate with the team and volunteers at the SCO to create a safe, positive and solution focused environment.
  • Follow all relevant policies and procedures, observe all compliance requirements, and attend training as requested by Manager.
  • Other duties as assigned by direct supervisor.

Volunteer Administration


Under the direction and supervision of the Social Concern Program Manager the Social Concern Program Support Worker & Volunteer Administrator will:

  • Maintain volunteer scheduling in Link2Feed.
  • Schedule on-site training in consultation with the SSVP Volunteer Coordinator.
  • Support volunteers and volunteer activities by ensuring they have the materials and information at hand.
  • Coordinate and administer volunteer recognition and appreciation events in consultation with the SSVP Volunteer Coordinator.

WorkSafeBC Responsibilities

  • A worker includes volunteers for the purpose of these responsibilities.
  • Ensure the health and safety of all workers under your direct supervision
  • Coordinate health and safety training in collaboration with a member of the health and safety committee
  • Know the WorkSafeBC requirements that apply to the work under your supervision and make sure those requirements are met.
  • Ensure workers under your supervision are aware of all known hazards.
  • Ensure workers under your supervision have the appropriate personal protective equipment, which is being used properly, regularly inspected, and maintained.
  • Be alert to hazards. Report them immediately to your supervisor.
  • Follow safe work procedures and act safely in the workplace at all times.
  • Use the protective clothing, devices, and equipment provided. Be sure to wear them properly.
  • Co-operate with joint occupational health and safety committees, worker health and safety representatives, WorkSafeBC prevention officers, and anybody with health and safety duties.

Desired Qualifications


  • In the process of obtaining a degree/diploma in Social Work, Human Services, or related field.
  • Minimum 1 year’ experience working with vulnerable populations, including families.
  • Completion of Cultural Sensitivity training, or experience working in a culturally diverse environment.
  • Robust knowledge of community resources and programs.
  • Positive and friendly attitude.
  • Strong oral and written communication skills.
  • Knowledge of Microsoft Office 365, Zoom, MS Teams and Outlook.
  • Crisis intervention skills, with well-developed problem-solving active listening skills and needs assessment abilities.
  • Strong team player who can work effectively as part of a multi-disciplinary team.
  • Should be self-motivated and able to work with minimal supervision.
  • Be able to work well under pressure and with competing priorities.



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