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Program Manager – Ozanam Centre

Organization Overview


The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. The Society currently provides 128 units of supportive and affordable housing serving women and children, seniors and people facing homelessness. Saint Vincent de Paul provides a wide range of community supports through the Social Concern Program including a food pantry, home visit program, education, training, and emergency rent/utility payments. Through the Ozanam Centre, the Society operates a community integration program for persons with developmental disabilities, helping people achieve a higher quality of life. Believing in sustainable development, the Society operates two thrift stores that contribute to both financial sustainability and the provision of clothing and household items to those in need. More than 160 people make up the Society membership, supported by more than 150 volunteers and 75 staff.


Position Overview


Reporting to the Executive Director, the Program Manager for the Frederic Ozanam Centre manages the CARF accredited community inclusion day program for 50 individuals with mental and physical disabilities funded by CLBC.  This role is also responsible for facilities management of the 10,000 sq ft. Ozanam Centre, the supervision of two coordinators and approximately twenty-five staff, volunteers, and practicum students.


Primary Duties and Responsibilities


  • Ensures effective program delivery consistent with the Society’s mandate and policy, legal, contractual, budgetary and other requirements. May develop of make recommendations for the development of new program areas.
  • Works closely with the Executive Director and the Director of Finance and Administration in the implementation of operational plans for the program and in assessing, developing operational policies and resolving operational issues.
  • Provides direct leadership to staff, volunteers and practicum students, focusing on creating a positive and solution focused environment.



  • Monitors the service delivery of professionals, resources and other workers, volunteers and members (where required); assisting and providing various services to participants for structure, consistency, quality of guidance/ supervision, suitability of activities, caring etc.
  • Discusses problem situations and remedies; provides policy, technical and practical guidance to workers as required and may participate directly in the provision of services to resolve difficult or sensitive issues or problems.
  • Determines program, resource/budgetary, operational and organizational requirements for all new and existing programs within their responsibility area; develops comprehensive plans and strategies to achieve identified objectives.
  • Works with the Executive Director to establish annual measurable outcomes and ensures progress toward those goals.
  • Works collaboratively with colleagues to ensure efficiency, teamwork, and consistency throughout the support services team.
  • Works with the Executive Director to compile grant applications and comply with grant reporting requirements as required.
  • Maintains confidentiality in accordance with Society policy.
  • Other duties as assigned by direct supervisor.




The Program Manager will:


Program Management

  • Determine priorities, allocate resources, and supervise staff, contracted resources, and volunteers.
  • Plan and manage the provision of the Community Inclusion programs and services offered in conjunction and compliance with Community Living BC (CLBC).
  • Ensure effective and successful program/service delivery consistent with program objectives and budgetary limits.
  • Ensure that program standards, guidelines, and policies of the Society of Saint Vincent de Paul are maintained, and that all licensing and CARF requirements are met.
  • Evaluate the Ozanam Program objectives and measurable outcomes to ensure they are meeting the Society, CLBC’s, and other Funders guidelines.


 Participant Services

  • Determine priorities, manage, and review intake and placement of participants, establish Individual program plans (IPP), liaise with all stakeholders, advocate for services for participants, allocate resources.
  • Monitor individual program plans and personal service plans for each participant, with input from all stakeholders. Ensure needs, goals, and interests of participants are met by staff.
  • Monitor the services delivered to participants to ensure structure, consistency, quality of guidance and supervision, suitability of activities, caring, etc.
  • Discuss participants challenging situations and remedies; provide policy, technical, and practical guidance to staff and volunteers as required.
  • Develop and maintain effective relationships by demonstrating positive and supportive interaction with participants, volunteers, staff, referring authorities, and the public.
  • Manage referrals of participants from CLBC and subsequent intake, placement, orientation, scheduling, and monitoring of participants.  Advocate for termination of service or referrals to other agencies when appropriate.
  • Assess participants presenting challenging behaviors, providing professional support to staff, members, and volunteers. Make referrals to other support professionals as required.
  • Monitor the service delivery of professionals, resource and other workers, where required.
  • Ensure that accurate program and participants records are maintained, and that confidentiality and privacy of information is a priority.  Ensure that all pertinent documentation is completed.



  • Prepare of the annual budget with the Director of Finance and Administration.
  • Monitor revenues and expenditures to assure compliance to the annual budget
  • compile and tabulate statistical data, as required.
  • Prepare the service level reports required by CLBC.
  • Participate when required in the negotiations with funders to obtain variable service contracts that are financially feasible and serve the needs of the participants.
  • Determine program, resource/budgetary, operational, and organizational requirements for all new and existing Ozanam Centre programs. 
  • Develop comprehensive plans and strategies to achieve identified objectives.
  • Provide input in CLBC contract/funding negotiations.


Human Resources

  • Participate with the leadership team to develop, recommend, and implement human resources policies, programs, and related procedures and practices that are consistent with all legislative, employee contracts, and/or collective agreement requirements and provisions.
  • Hire, supervise, develop, and motivate staff and volunteers in cooperation with the program coordinators of the Ozanam Program.
  • Ensure consistent application of Society of Saint Vincent de Paul policies, including issues related to hiring, performance appraisals, discipline, termination, and providing input in wage remuneration for assigned program.
  • Supervise, develop, and motivate program co-ordinators, staff and volunteers to attain program objectives; ensure effective case planning and management; maintain accountability to referring authorities/agencies.


Public Relations

  • Communicate and/or promote the Society’s services, funding needs, and value to the community.   May represent (with the approval of the Executive Director) the Society at community and fund-raising events, or other official functions.
  • Conduct special studies, make presentations; maintain a current awareness of developments in social services sector and the Society of St. Vincent de Paul.


Facilities Maintenance

  • Conduct Monthly Health & Safety Inspection to ensure that building maintenance and repair needs of the program are uploaded into ShareVision.
  • Work with Property Management in carrying out a preventative maintenance program, supervising general improvements to the building. 
  • Ensure records, files, and documentation are complete and in accordance with the Society policies and procedures for buildings under responsibility area.


WorkSafe BC Employee Responsibility


  • Ensures that building maintenance and repair needs of the program are reported to property management using the ShareVision software. 
  • Responsible for ensuring that all food programs operated in the Ozanam program are being operated are within provincial safe food guidelines.
  • As a supervisor as defined by WorkSafeBC the Manager of Social Concern Program responsibilities will:
    • Ensure the health and safety of all workers under your direct supervision.
    • Know the WorkSafeBC requirements that apply to the work under your supervision and make sure those requirements are met.
    • Ensure workers under your supervision are aware of all known hazards.
    • Ensure workers under your supervision have the appropriate personal protective equipment, which is being used properly, regularly inspected, and maintained.


Desired Qualifications


  • Completion of a degree/diploma in Social Work, Human Services, or related field.
  • Minimum 3 years’ experience in management and supervision roles working with people with disabilities.
  • Robust knowledge of local community resources and programs related to people with disabilities.
  • Ability to function independently and frequently under pressure while managing multiple concurrent projects and deadlines including effectively managing emergency situations is an ongoing expectation.
  • Intensive understanding of SSVP Community Living BC contractual obligations for supporting people with disabilities in the program.
  • Strong oral and written communication skills.
  • Crisis intervention skills, with well-developed problem-solving abilities.
  • Team player who can work effectively as part of a multi-disciplinary team.
  • Strong understanding of financial policies and procedures related to managing an annual budget of over $1M.

Excellent human resource skills.

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