Read our message regarding Covid-19


Job Description


Job Title:

Community Support Worker - Ozanam Centre


Reports to:

Ozanam Centre Manager



Support Services Team (Ozanam Centre)



4349 West Saanich Road, Victoria, BC


Authority Level:




Organization Overview


The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. The Society currently provides 128 units of supportive and affordable housing serving women and children, seniors and people facing homelessness. The Society provides a wide range of community supports through the Social Concern Program including a food pantry, home visit program, education, training, and emergency rent/utility payments. Through the Ozanam Centre, the Society operates a community integration program for persons with diverse abilities, helping people achieve a higher quality of life. Believing in sustainable development, the Society also operates two thrift stores that contribute to both financial sustainability and the provision of clothing and household items to those in need. More than 160 people make up the Society membership, supported by more than 150 volunteers and 75 staff



Position Overview


The Frederic Ozanam Centre is a Community Inclusion Program for adults with diverse abilities.  We offer a variety of activities and programing to our participants. The Community Support Worker is responsible for supporting individuals with diverse abilities with the activities of daily living including personal, social, physical, recreational, vocational, and educational needs.  They are expected to perform all duties in a safe, efficient, and respectful manner and to promote choice, independence, and integration for the individuals being served.


The successful candidate will have a fundamental knowledge of working with people with diverse abilities and the programs offered through the Frederic Ozanam Centre. They will work collaboratively to support the participants. This position reports to the Ozanam Program Manager.


A Ministry of Justice Clearance Letter is required prior to hiring.



Duties and Responsibilities


  • Follow all Society policies and procedures approved by the Board of Directors
  • It is expected that all Ozanam staff working full time in the program are key workers and that participants are evenly distributed amongst full time staff.
  • Key workers are assigned based on Participant preference and staff skills, interests, and knowledge.
  • Assigned responsibility will be changed regularly to ensure that responsibility and demands are equitably distributed amongst staff with consideration for the above preferences.
  • Identify potential challenges and provide input into the development of program plans to achieve participant’s goals
  • Provide emotional support to participants and monitor their well - being
  • Ensure that participants actively participate in the planning process of their individual programs
  • Provide input for Person Center Plans and Training or Community plans, as necessary
  • Provide support and feedback to the participants and/or the family
  • Recognize potential emergency situations, analyze situations accurately, and develop strategies to deal with such situations, i.e.: dispensing medication; dealing with participant’s aggressive behavior to ensure no harm comes to the participant and/or the public following the Society’s prescribed policies, procedures, and protocols
  • Complete all reports and recordkeeping in an accurate and timely manner
  • Plan and deliver participant programs
  • Demonstrate enthusiasm, commitment, constructiveness, and willingness to work and assume responsibility for daily challenges.
  • Assist participants with life skills training and behavior management
  • Facilitate physical, recreational, and educational activities
  • Provide participants with a positive, caring role model
  •  Participate actively in staff training
  •  Provide direction to volunteers, relief workers and practicum students such as demonstrating work procedures or equipment
  • Ensure health and safety standards are maintained
  • Operate Society vehicles in a professional and safe manner while observing all mandated passenger safety procedures and traffic safety regulations
  • Perform cleaning duties as outlined in the Ozanam Center’s cleaning schedules
  • Direct delivery program activities may require a moderate level of physical fitness
  • Perform other related duties as required

Additional Key Worker Duties


Responsibilities of a key worker

  • Knowledge and understanding of assigned participant’s protocols, history, and personal binders
  • Ensure participant documents are reviewed at staff meetings
  • Sign in new medication packs and ensure monthly MAR sheets are in the medication binders.
  • Review participant tracking in ShareVision for patterns or changes in behavior and highlight to management as needed
  • Check in with participants daily
  • Be the primary contact for participants at the program, specifically: 
    • All staff are expected to direct participants to their key worker
    • Be the direct line of communication with homes and management
    • Keeping co-workers informed about necessary information regarding assigned participant
    • Ensure the participant is prepared for the day’s activities. i.e., has lunch, appropriate dress etc.
    • Check in with new staff and on-calls to ensure they are familiar with protocols or special information required to support participant


WorkSafeBC Responsibilities

  • A worker includes volunteers for the purpose of these responsibilities.
  • Ensure the health and safety of all workers under your direct supervision.
  • Know the WorkSafeBC requirements that apply to the work under your supervision and make sure those requirements are met.
  • Ensure workers under your supervision are aware of all known hazards.
  • Ensure workers under your supervision have the appropriate personal protective equipment, which is being used properly, regularly inspected, and maintained.
  • Be alert to hazards. Report them immediately to your supervisor or employer.
  • Follow safe work procedures and act safely in the workplace at all times.
  • Use the protective clothing, devices, and equipment provided. Be sure to wear them properly.
  • Co-operate with joint occupational health and safety committees, worker health and safety representatives, WorkSafeBC prevention officers, and anybody with health and safety duties.




  • Diploma in Human/Social Services field and a minimum of two (2) years recent related experience supporting individuals with diverse abilities, or a combination of education, training, and experience.
  • Knowledge of theory, principles, and practices in the care of people with diverse abilities


Required training

  • Certificate in medication administration
  • Certificate in First Aid with CPR and AED
  • Approved Ministry of Justice Vulnerable Sector Check
  • Class 4 unrestricted driver’s license preferred
  • Approved Driver’s Abstract



  • Direct program delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs and related provincial and community support is preferred.
  • Excellent cooperative interpersonal communication skills with public, participants, management, and co-workers in a team environment
  • Can work in group and one-on-one settings
  • Experience providing personal care (feeding, toileting, etc.)


Job Skills and Abilities:

  • Understands the philosophy and values of the Society of Saint Vincent de Paul
  • Strong written and verbal reporting skills
  • Computer skills required
  • Strong interpersonal communication skills
  • Knowledge of equipment used in your area of responsibility (lift and transfer equipment, personal care equipment, etc.)
    • Able to work respectfully with individuals with diverse abilities
  • A good work attitude, regular attendance, and high productivity are expected

Please send resume and cover letter to Attn: Lindsay Brooks. 

Back to Top