Store Clerk - Keyholder (Part-Time)

The Kirkpatrick Thrift Store has an immediate position available for a retail clerk (keyholder) available to work part-time Thursdays, Fridays, and Saturdays. The position may also be available to cover vacation and sick time as required.  A Ministry of Justice Clearance letter will be required prior to employment.


Job Title:

Retail Clerk (Keyholder)


Reports to:

Store Manager



Retail Team



Kirkpatrick Store

Authority Level:




August 12, 2019

Hourly Wage:



Organization Overview

The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916, and we celebrated our 100th anniversary on September 27th, 2016. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. The Society currently provides 128 units of supportive and affordable housing, including the additional 42 units that came online in September 2016 with the opening of Rosalie’s Village in Saanich. Saint Vincent de Paul provides a wide range of community supports through the Social Concern Program including a food bank, home visit program, education, training, and emergency rent/utility payments. Through the Ozanam Centre, the Society operates a community integration program for persons with developmental disabilities, helping people achieve a higher quality of life. Believing in sustainable development, the Society operates 4 thrift stores that contribute to both financial sustainability and the provision of clothing and household items to those in need. More than 200 people make up the Society membership, supported by more than 300 volunteers and 75 staff.


Position Overview

The Store Clerk Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customer’s questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.

The Sorting and Receiving Worker receives, sorts, prices and prepares donated items for display in the store; determines suitability and pricing of items based on established standards; assists in maintaining the orderliness and cleanliness of the sorting area.


Primary Duties and Responsibilities

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


Store Clerk Responsibilities

  • Assist customers purchasing items from The Society of Saint Vincent de Paul of Vancouver Island by ringing up sales utilizing a cash register; collect monies, count change and prepare receipts; prepare and package purchased items; prepare and balance the cash drawer and runs routine register print-outs; prepare and deliver bank deposits; ensure the security and accountability of all cash register funds and sales records in accordance with established operating procedures.
  • Prepare, process, and maintain various sales records and social service vouchers; prepare routine sales reports as directed.
  • Maintain the neatness and security of the cash register area; ensure that forms, bags, etc. are adequately stocked.
  • Assist customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensure that all customers visiting the store have a pleasant experience.
  • Assist customers who are donating items to The Society of Saint Vincent de Paul; direct customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepare and provide tax receipts as needed.
  • Place and arrange items in the store as directed; check all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotate and/or rearrange stock as directed; return items to the proper location after customers have handled.
  • Answer the store telephone in a tactful and courteous manner; assist customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
  • Clean all display racks and shelves; sweep and mops floors; clean windows and mirrors; ensure that the store is maintained in a clean and inviting manner
  • Open and /or close store doors in accordance with the store schedule.


Sorting and Receiving Worker Responsibilities

  • Interact with donor public in a courteous manner.
  • Be prepared to refuse unsuitable donations in a polite manner.
  • Help donors unload donations from their vehicle.
  • Repack or re-bag donations, if necessary, for easy and safe transportation to sorting depot.
  • Help unload and reload Society truck on delivery day, when applicable.
  • Sort from donations, box and carry into store for pricing such as hard goods (dishes, glassware etc.), pictures and frames, linens, and any new packaged items.
  • Lock and unlock storage shed, garbage bin and Annex gates.
  • Put down and roll up awnings over the windows and back doors.
  • Keep donation storage are in a tidy, safe and clean manner.
  • Move boxes and goods in workroom or store, as required.
  • Empty garbage containers at end of each day.
  • Pack plastic bags (and other goods, as required) for shipment to other stores.
  • Pack theme boxes and store in designated areas.
  • Replace burned lightbulbs and fluorescent tubes in store fixtures.
  • In charge of Annex regarding cleanliness, tidiness and stock rotation.
  • Assist in:
    • Cleaning and maintenance of store and exterior of property.
    • Culling stock from sales floor and/or Annex, if required.
    • Sorting, pricing, displaying of merchandise, under direction.
    • Packaging of merchandise for the sales floor.
    • Loading heavy purchases into customer vehicles.



  • Record “Z” report data into computer daily.
  • Prepare and deliver bank deposits.
  • Maintain adequate supply of coins and bills for change at the till(s).
  • Keep track of Petty Cash expenditures, receipts, and cash on a regular basis.
  • Secure all funds in the safe or other approved locations.
  • Address discrepancies immediately by thorough and detailed examination of the day’s activities.
  • Advise Manager or in His/her absence the Retail Program Manager, at the earliest opportunity, of any difficulty resolving discrepancies.
  • Ensure all daily till tapes, paperwork, and deposit receipts are kept together until sending to Administration at month end, along with monthly till tape.
  • Submit tallied and balanced Petty Cash receipts for reimbursement, as needed, and reimburse all parties who incurred expenses.
  • Submit one (for the location) travel Mileage claim for reimbursement, as needed, and reimburse all parties who incurred expenses.
  • Accept donations of money from the public and process through the store till. 


  • Ensure adequate quantities of and place orders for office and store supplies.
  • Maintain a file of templates of necessary forms, e.g. Daily Sales Deposits, Staff Time Sheets, Supply Order List, Volunteer Time Sheet, Mileage Claims, Petty Cash Reimbursement and Stock Ordering.
  • Ensure all computer systems are backed up weekly to prevent loss, and make sure they are used for business only.
  • Implement staff replacement for absence of employee’s due to sickness when Manager is not present.
  • At month end, ring in “Z” report on till, send all appropriate documentation to Administration that supports the month end till tape. 
  • Ensure any discrepancies on payroll are referred to the Director of Financial Administration in Manager’s absence. 


Customer Service

  • Use good judgement in altering a price in circumstances where a goodwill gesture is called for when a manager or Asst. Manager is not available.


Client Service

  • Complete incident reports when necessary and submit within 24 hours to Executive Director
  • Record volunteer hours spent at the location by store volunteers including community hours/people with disabilities volunteer hours. 


Facilities Management

  • Tend to emergency repairs as needed.
  • Ensure store is opened and closed at the required time and that the alarm is set at the end of the day.


Human Resource

  • Refer any personnel problems or situations as they arise to the Manager or in absence of Manager to the Executive Director.

Other Responsibilities

  • Assist in pricing and tagging items in the store in accordance with established procedures.
  • Assist customers in carrying purchased/donated items in/out of the store.
  • May assist in answering the telephone; provides general information and records messages.
  • Assists in monitoring work of volunteers working in store.
  • Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness.
  • Alert Manager of all emergency situations with difficult customers.
  • Adhere to all SSVP published policies, practices and procedures, including Occupational Health and Safety.


WorkSafe BC Employee Responsibility

  • Ensure the health and safety of all workers under your direct supervision.
  • Know the WorkSafeBC requirements that apply to the work under your supervision and make sure those requirements are met.
  • Ensure workers under your supervision are aware of all known hazards.
  • Ensure workers under your supervision have the appropriate personal protective equipment, which is being used properly, regularly inspected, and maintained.


Desired Qualifications

  • High School diploma or G.E.D. and experience working in a retail store preferred, or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
  • Ability to meet attendance requirements.
  • Ability to read, write, and communicate the English language.
  • Ability to operate a cash register.
  • Ability to perform routine mathematical computations and count change.
  • Ability to sort items in accordance with established categories.
  • Ability to determine the condition of items in accordance with established standards.
  • Ability to follow instructions and work independently.
  • Ability to stand for extended periods of time.
  • Ability to lift heavy objects.
  • Knowledge of effective customer service techniques.
  • Knowledge of the principles and practices of basic mathematics.
  • Flexibility to work various shifts Monday through Saturday is required.
  • Ministry of Justice Vulnerable Sector Clearance Letter is required

To apply, please send your cover letter and resume to no later than 4 pm on Monday, September 23

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