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Support Service Coordinator – Saint Vincent de Paul Centre

Job Description


Job Title:

Support Services Coordinator – SSVP Centre


Reports to:

Program Manager – Support Services



Support Services



831 Yates Street, Victoria, BC


Authority Level:



Rate of Pay

$24.08 - $25.99



November 2021


Organization Overview


The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. The Society currently provides 128 units of supportive and affordable housing serving women and children, seniors and people facing homelessness. Saint Vincent de Paul provides a wide range of community supports through the Social Concern Program including a food pantry, home visit program, education, training, and emergency rent/utility payments. Through the Ozanam Centre, the Society operates a community integration program for persons with developmental disabilities, helping people achieve a higher quality of life. Believing in sustainable development, the Society operates two thrift stores that contribute to both financial sustainability and the provision of clothing and household items to those in need. More than 160 people make up the Society membership, supported by more than 150 volunteers and 75 staff.


Position Overview


The Support  – SSVP Centre assists the Program Manager - Housing Support Services with coordinating and delivering the resident supports and services within Yates Building, a 43-unit housing development serving single residents in the downtown core. This position works with fifteen Island Health placed residents to support them in maintaining housing, and support systems through community referrals, and setting a long-term plan for successful and suitable housing. Additionally, this position works with all residents to learn about community supports, peer support and healthy boundaries empowering vulnerable adults to live in a healthy community that supports independence, healthy relationships and stability. This position provides onsite tenant support and conflict management support to adult tenants of the Society of Saint Vincent de Paul’s independent living apartment. Activities of the job include a varied set of tasks associated with assisting tenants with life skills, advocacy, access to systems and services and communication skills while connecting and working with outreach workers and other agencies. Additionally, it requires working in close conjunction with the Social Concern Office to bridge access and services and foster independence. This position also works at other SVDP buildings with staff and tenants that offer similar supports as needed. Specifically, we have 15 VIHA units at Yates Building and 18 Second Stage Housing Units plus three emergency shelter units at Rosalies Village.



Primary Duties and Responsibilities


Supports and assists the Program Manager - Housing Support Services with:


  • Maintain regular welcoming drop-in office hours in designated office space in the lobby of Yates building and assist with drop-in hours and supports in other buildings as necessary
  • Provide trauma informed support for improving day to day life skills and communication
  • Participate in risk assessment, safety planning and documentation
  • Support move in’s and move outs as well as ongoing coordinating of case plans and support teams as necessary.
  • Utilizing a strong knowledge of local resources and services, support residents in creating adequate support systems
  • Model healthy boundaries in residential setting
  • Helping to create partnerships with other service providers to ensure up to date resources and ease of access for the residents
  • Working collaboratively with colleagues to ensure efficiency, teamwork, and consistency throughout the client services team.
  • Working collaboratively with property management to ensure roles and process’ are clear. Support tenants to submit Service Request forms and resident concerns. This will include finding creative solutions to challenging tenant situations
  • Maintain confidentiality in accordance with Society policy
  • Provide de-escalation support through initial crisis support and/or crisis intervention to tenants.
  • Provide life skill training to tenants either on a one-on-one basis or in a group environment
  • Participate in personal program plans and overall assessment of services best suited to the individual tenant’s needs
  • Liaise with other Society divisions and community groups involved with the tenants and provide support where necessary
  • Maintain a positive working relationship with tenants and model positive social skills
  • Monitor and endorse compliance of RTA, agreements and addendums
  • Assist the Property Manager in maintaining accurate records in accordance with the requirements of B.C. Housing and VIHA when requested.
  • Assist the Social Concern Office when short staffed and facilitate client development programs when needed.
  • Other duties that may be required in assisting tenants, Social Concern Office, and Property Manager in times of crisis.
  • On call work may be required to respond to tenant emergencies including after hour emergencies and weekend work
  • Other duties as directed by the Program Manager


WorkSafe BC Employee Responsibility


  • Follow safe work procedures and act safely in the workplace at all times. Use the protective clothing, devices, and equipment provided. Co-operate with joint occupational health and safety committees, worker health and safety representatives, WorkSafe BC prevention officers, and anybody with health and safety duties.
  • Be alert to hazardsReport them immediately to your supervisor or employer.
  • Follow safe work procedures and act safely in the workplace at all times. Get treatment quickly should an injury happen on the job and tell the health care provider that the injury is work-related.
  • Other assigned duties, as required.


Desired Qualifications


  • Currently enrolled in a degree/diploma program in Social Work, Human Services, or related field;
  • Familiarity with Rental Tenancy Agreements
  • Minimum 1-year experience working with vulnerable populations
  • Positive and friendly attitude;
  • Strong oral and written communication skills;
  • Well-developed problem-solving abilities;
  • Team player who can work effectively as part of a multi-disciplinary team;
  • Should be self-motivated and able to work with minimal supervision;
  • Be able to work well under pressure and with competing priorities

“Building a better future by caring today”





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